Contact & safety
SlabShield is run by a small team in the United Kingdom. A person reads everything that comes in here.
Reporting something in the app
The fastest route is the Report button, which is on every profile, message and post. It tells us exactly what you are looking at, which an email cannot. We aim to look at every report within 24 hours, and we act on the serious ones first rather than in the order they arrive.
Reporting never deletes anything. The content stays where it is, because if somebody is being abusive towards you, that content is the evidence.
Blocking
There is a Block button on every profile and in every message thread. Blocking stops that collector messaging you, offering you trades, or challenging you to a battle. They are not told. You can see and undo your blocks in Settings.
For anything that is not a report on specific content — an account problem, a legal or privacy request, press, or a safety concern you would rather not file in the app:
We reply to email within two working days.
What we do about it
- Nothing. Plenty of reports are disagreements rather than abuse, and we close those without acting.
- Remove the content. A bio, an avatar or a post comes down. The collection behind it is untouched — your cards are your own records.
- Suspend the account. The account can still sign in and see its own Vault, but cannot message, post, trade or battle, and its profile stops being public.
Every one of those is written to an audit log with who did it and why. If you think we got it wrong about your account, reply to the email we sent you.
If someone is in danger
Contact your local emergency services first. We are not an emergency service and we cannot respond at that speed. In the UK that is 999, or 101 for non-urgent police matters.
See also our terms and privacy policy.